We want you to be entirely satisfied with every purchase made from Best Outdoor Cat House and are proud of the quality, range and advice that we offer. If you wish to return an item for exchange or you have decided not to keep it (cancel your contract);

Please contact us within 30 working days from the date of order. You can contact us via phone, e-mail, fax or in writing at the address below.

Goods will be returned at your cost and a Return Authorization must be obtained before any merchandise is returned for credit, exchange or repair. we will not be responsible for items returned without authorization.

All goods must be in a new and unused condition in their original packaging together with a copy of your original receipt.

Returns will be subject to a 20% restocking fee and the refund will depend upon the condition in which the goods are received. Shipping will not be refunded.

We recommend that all items returned to us to be sent insured by a trackable method or with proof of postage. Brinsea Products will not be responsible for goods lost or damaged in shipping back to us.

If you feel the goods are faulty or if they arrive damaged please contact us immediately and we will then contact you to resolve the matter, the above conditions also apply.